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Practice Charter

Patients' Rights and Responsibilities

Your Rights

Access - You have the right to get the NHS services appropriate to your needs. Services are for everyone and you should not have to wait too long to get them. There is a new treatment time guarantee for people who need treatment in hospital.

Communication and Participation - You have the right to get information about your health care and the services available to you, and for health care staff to explain things clearly to you. You have the right to be involved in decisions about your health care and the services you use.

Confidentiality - You have the right for all your personal health information to be kept confidential, and to know how it is used. You have a right to access your own health records.

Respect - You have the right to be treated as an individual and with dignity and respect, no matter what your age, disability, gender reassignment, pregnancy or maternity, marriage or civil partnership, race, religion or belief, sex or sexual orientation.

Your Responsibilities

You Can Help Yourself and Health Service Staff by Doing the Following:

  • Be on time for appointments and tell us if you cannot keep an appointment
  • Tell us if you move home or change telephone number or email address
  • Use emergency services responsibly
  • Treat healthcare staff politely. You must not be abusive, violent or aggressive towards staff or other patients, their carers and family members. Violence includes verbal or written abuse and threats, as well as physical assaults.
  • You must not be involved in any racial, sexual or any other kind of harassment or abuse towards staff or other patients, their carers and family members.
  • You should follow any advice you are given on medication and treatment.
  • You should help to prevent the spread of infection in places where you or someone you are visiting receive NHS care.
  • You should raise any concerns you have about safety, effectiveness or cleanliness of services that may affect your care.
  • Consider your health care needs when travelling abroad.
  • Take care with medicines. Do not use medicines which are out of date- your pharmacist can safely get rid of these for you.
  • Share responsibility for your own health and take an active part in discussions and decisions about your health care and treatment.
  • Ask questions if there is anything you do not understand and inform health care staff of any changes in you health condition.
  • If you wish to be an organ or tissue donor after you die, place your name on the NHS Organ Donor Register and carry an organ donor card.


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